Refund policy
Refund Policy
At Front Porch Littles, we want you to love every piece you purchase from our little boutique. Please review our refund policy before placing your order.
Returns
We accept returns for store credit only within 7 days of delivery or pickup.
Items must be:
- Unworn
- Unwashed
- Free of stains, odors, pet hair, and damage
- In original packaging with tags attached, if applicable
Once your return is approved, you will receive store credit that can be used toward a future purchase.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Bows and hair accessories
- Socks, tights, and undergarments
- Personalized or custom items
- Holiday or seasonal items
- Sale or clearance items
- Items purchased during a special promotion or discount event
Damaged or Incorrect Items
Please inspect your order as soon as you receive it. If you receive a damaged item or the wrong item, contact us within 48 hours of delivery or pickup.
Please include your order number and photos of the issue so we can make it right.
Exchanges
Due to limited boutique inventory, we cannot guarantee exchanges. The best option is to return your eligible item for store credit and place a new order for the size or style you need.
Shipping Returns
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping charges are non-refundable.
Front Porch Pickup Orders
Orders selected for local pickup must be picked up within 7 days of notification unless other arrangements have been made.
Once an order has been picked up, the return window begins on the pickup date.
Cancellations
Orders cannot be canceled once they have been processed, packed, or fulfilled.
How to Start a Return
To begin a return, please contact us at:
frontporchlittles@gmail.com
Please include your name, order number, and reason for return.
